Customer Complaint Resolution Approvals
Build a structured approval process for resolving customer complaints for effective and timely resolution and compliance with policies
Why automate?
Earning customer trust and loyalty in retail and e-commerce sectors requires an effective customer complaint resolution approval process. Multiple departments, including product management, customer service, and sometimes legal or compliance teams are involved in resolving customer issues with products and services. When customer enquiries or complaints are handled in such a transparent manner, a positive brand image is projected and legal issues are averted. A streamlined process for handling customer complaints ensures that all complaints or queries are fairly handled according to company policies.
Handling customer complaints using conventional manual methods leads to delays, inconsistencies, and escalation of complaints to legal disputes. This is where automation can help overcome the challenges of manual processing of customer complaints. For timely and accurate routing of customer complaints to appropriate stakeholders, you need an automated customer complaint resolution workflow. Timely and efficient resolution of customer complaints improves customer experience and also helps identify and address systemic issues that hamper customer satisfaction.
How Cflow Can Help Automate the Process
Transform & streamline business processes with cloud BPM & workflow automation software.
Join 100k + Users Who Are Already Using Cflow
“I’m really impressed with the support provided by Cflow. There has never been a time when they have kept me waiting. A product that is simple to use and a team that is smart and extremely fast are factors that help me feel reassured and confident.”
“The WFH environment during the COVID-19 pandemic made it clear how inefficient our processes were. Cflow allowed us to digitize paper forms with automated workflows. If you can envision a tool for an online workflow, it can be done in Cflow!”
“We are extremely liking CFlow. So far any issues that we’ve had once we contacted support they were able to help us resolve the issue. This has helped us take a paper process and replace it, faster and more streamlined now for us.”
