System Change Requests

Transform the system change request process to an efficient one with workflow automation solutions on Cflow 

system change requests

Why automate?

To offer a better experience to the workforce, essential modifications and enhancements have to be made in an IT organization’s environment. Rooting from this objective, the system change request process is a crucial one for the employees in the organization. This is the process through which the employees request to change their system. It can be a result of a faulty issue, maintenance, and or even damage, where the employee work is interrupted. The system change request process consists of submitting the change, assessing the necessity of the change, garnering the necessary approvals, and finishing with the implementation of the change. 

Manual handling of this process can be disruptive to the working environment by causing delays, miscommunications, and even process errors due to faulty issues. Additionally, security issues can arise causing downtime for the entire organization. 

This is why a structured and automated workflow is a key element in handling this process. An automated system change request process enables the team to effectively ensure systems are changed and updated at the right moment. 

How Cflow Can Help Automate the Process

Efficient Request Submission

Cflow is a centralized platform where every participating department is brought together in a common space. The requests are submitted through customizable forms that capture all the necessary details. 

Impact Assessment and Approval Workflow

The system change impact can be difficult to manage if not automated. Hence, Cflow’s automated workflow facilitates the automatic routing of requests to relevant approvers at the right time.

Automated Change Implementation

Once approved, Cflow can integrate with IT management systems to automate the implementation of system changes. It mitigates the risk of errors during the process and ensures everything goes as planned. 

Real-Time Monitoring and Reporting

Cflow provides real-time tracking of system change requests, from submission to implementation. The platform also generates reports on change activities, helping organizations monitor the effectiveness of their change management processes and maintain compliance.

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Director of Technology @Hazel Park School

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