In the energy and utilities industry, billing disputes are a common occurrence. Why does this happen? Billing disputes happen when there are discrepancies between meter readings, estimated bill amount, and actual energy consumption rates. Hence, it becomes essential to mitigate discrepancies as accurately and instantly as possible. To eliminate these mismatches, the process of billing dispute resolution approval is followed, helping in retaining customer trust.

The process typically involves numerous departments such as customer service, billing, and the legal department involved with the review and approval process. The traditional methods of reviews and approvals do not meet the growing demands of consumers. A business that runs manually is prone to more time consumption and errors. Process automation is a powerful solution that can handle such complications in the process. Automation is a solution that will streamline every task in a workflow by removing inefficiencies and redundancies from it. By reducing manual involvement in the process, there is less scope for delays and errors. Moreover, these workflows can be customized and categorized based on the types of disputes.