Habitat for Humanity International - Case Study

Introduction

Habitat for Humanity International is a nonprofit organization that was founded in Georgia in 1976, dedicated to providing affordable housing and improving living conditions globally. Over the years, it has expanded its reach, working in all 50 U.S. states and over 70 countries. The organization partners with families and individuals to build or renovate homes through affordable mortgages and volunteer support. By promoting sustainable development and fostering community partnerships, Habitat for Humanity empowers families to achieve strength, stability, and self-reliance.

Challenge

Operating across multiple countries, Habitat for Humanity faced significant challenges in managing its complex procure-to-pay (P2P) processes. It heavily depended on paper forms, emails, and spreadsheets to manage the procurement cycle, including purchase requisitions, vendor quotations, purchase orders, and invoice payments. This outdated and manual approach extended the average P2P cycle to nearly 60 days, straining vendor relationships and disrupting project timelines.

Solution

Habitat for Humanity required a centralized, automated P2P system to streamline procurement and keep projects on track. They selected Cflow, a powerful no-code workflow automation platform, to enhance their procurement processes. Cflow automated the entire Procure-to-Pay (P2P) cycle, including purchase requisitions, vendor quotations, purchase orders, goods receipt notes (GRN), and invoice approvals. This digitization significantly reduced their P2P cycle time and improved overall procurement efficiency.

Outcome

Cflow automated Habitat for Humanity’s procurement process by streamlining purchase request generation and routing based on predefined rules. Its automated notifications and real-time tracking improved process visibility and allowed for faster and more accurate internal approvals. Cflow digitized the recording of received goods and services through a digital Goods Received Note (GRN) system, improving the accuracy and efficiency of tracking and confirming received items. After the goods were received and verified, Cflow automatically matched the invoice with the corresponding purchase order and GRN. Any discrepancies were flagged for review, while approved invoices were routed to the finance team for payment processing.

This ensured timely and accurate payments while reducing administrative overhead and minimizing errors. As a result, Cflow significantly reduced the Procure-to-Pay cycle time from 60 days to just 5 days—an improvement of over 90%.

Conclusion

By adopting Cflow, Habitat for Humanity successfully transitioned from manual, paper-based procurement to a fully automated system. The organization now handles procurement and payment approvals within days rather than months, enhancing vendor relationships and operational efficiency. Cflow’s no-code automation platform enabled Habitat for Humanity to build custom workflows, set approval rules, and track progress in real time—allowing the team to focus more on creating a positive impact in communities worldwide.

Ready to get started?

Learn more about Cflow’s best features, how it can automate and be the most reliable Workflow Solution that could revolutionize your operations.

Procurement

IT Operations

HR & Admin

Finance

Sales & Marketing

Templates

Blog

Ebooks & Guides

ROI Calculator

Help & Support

“I'm really impressed with the support provided by Cflow. A product that is simple to use and a team that is smart.”

Ronald Tibay, Senior IT Manager