BPM Trends highlights emerging technologies and innovations shaping the future of Business Process Management.
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Business process management (BPM) is a stream of techniques and proven methodologies to improve process efficiency. These methodologies include different methods used for managing and monitoring business processes. This approach allows organizations to focus on the needs of the end-users and simultaneously reduce resource consumption for delivering quality yield.
Research reports suggest that the BPM market is set to make a boom worth $14.4 billion by 2025, with a compound annual growth rate of 10.5%.
Recent trends show that there will be a wider adoption and improved growth rates of BPM solutions that are integrated with RPA, AI, machine learning, process mining, and low-code, no-code platforms. This change can be expected to be seen in multiple industries such as tech, finance, and healthcare, across different regional areas across the US state.
BPM tools allow businesses to identify the right processes to automate and optimize. These tools are constantly evolving, adopting recent tech advancements and aiding businesses in casting a wider net to capture an audience. Hence, business process management market trends are something that businesses must look into very closely.
Before diving into the upcoming business process management trends for 2025, it is crucial to understand the current state of the BPM market. With the current expansion in the adoption of BPM tools, significant changes have been witnessed in business performance, especially with the emergence of process automation and other digital transformation tools. Some key statistics and insights to know –
Traditionally, business process improvement approaches are driven by external expertise. Most of the changes suggested by these experts are not always accepted or implemented by the teams or companies. The change can sometimes be so massive that the entire team cannot participate or understand it to its core. This is where business process management’s latest trends such as citizen development and automation play a key role.
BPM tools that are citizen development-oriented can allow more participation in business process improvement methodologies, identifying and implementing them accordingly. Automation significantly reduces human involvement in processing, especially with respect to tasks that are redundant and time-consuming. These work on pre-defined conditions entered during the initial setup.
BPM software solutions initially allowed business teams to visualize process flows, involving a considerable amount of human intervention from developers to bring it live in the working environment. This caused inefficiencies to creep into the process. In the era of AI, machine learning, and RPA, BPM software has now evolved to be the more intelligent solution. These intelligent solutions include process intelligent software like processing mining, task mining, and intelligent business process modeling. Apart from these, there is process automation and process analytics.
SMBs and enterprise businesses will soon be looking forward to incorporating BPM functionalities into the different software platforms. Most of the popular software providers have integrated their products with BPM functionalities that enable their customers to acquire a single comprehensive platform with multiple solutions.
John Blankenbaker, former principal data scientist at SSA & Company, a management consultancy in New York, identified automated process discovery as one of the most significant BPM advancements. Automated Process Discovery (ADP) can be applied for process optimization, compliance, and auditing, assist digital transformation, and map the customer journey. This approach interconnects different systems together, making data flow seamless. This way processes can be evaluated and mapped easily for process discovery.
Traditionally, business processes were modeled using simple flow diagrams to evolve slowly into a more sophisticated visual representation. These flows are mostly structured and rigid. Donncha Carroll, the partner, co-founder, and head of data science at Lotis Blue Consulting, located in Illinois, shared how most processes do not follow a fixed flow and can alter their sequence.
This is why process flows that adapt to changing needs are essential for process management. Adaptive process management is a technique that helps business teams accommodate changing factors. Certain platforms can be used to generate both structured and unstructured business operations.
Innovations like process modeling aid businesses to visualize and understand processes much better. Process modeling and automation tools have been leveraged by enterprises that give deeper insights into existing processes. This advanced technique takes businesses one step further in accommodating what-if questions and accordingly aligning needs and results. All the complex IT processes are simplified with process mapping, which allows teams to observe the areas of lacking as well as identify the opportunities for optimization and improvement before they reach the end-user.
Process simulation is a growing trend to be witnessed especially amongst enterprise businesses. This advanced BPM technology allows teams to understand and assess a change and how it will impact the company on a larger scale. This is achieved with the system’s ability to produce data and information based on all the historical facts accumulated over the years. A study done by Market Data Forecast reveals that the US market has heavily invested in R&D that boosts the simulation capabilities, majorly focusing on improving operational efficiency, cyber-security, and product design.
There has been considerable growth in the demand for no-code and low-code BPM tools since early 2024. AI Multiple Research lists that around 75% of the firms in the US are predicted to invest in a no-code or low-code solution in 2024. With these technological advancements, businesses are enabled to garner new and out-of-the-box ideas that can be weaved with custom development capabilities.
Low-code and no-code functionality reduces the need to have coding or technical expertise, encouraging the democratization of the processes. This significantly drives development, implementation, and process efficiency. It is now a more personalized way of curating process management techniques.
Generative AI is yet another notable BPM trend that has grown to be an inevitable part of process orchestration and improvement. The scalability, efficiency, and speed of this technology enable businesses to visualize and understand processes better. Workflows are generated and run automatically, automated with preset conditions that require minimal to no human intervention. This eliminates any possibility of delayed or inefficient tasks or processes. BPM today no longer limits processes and human activity but now enriches business teams with generative AI capabilities.
Business transformation has been a complex concept that was time-bound. Hence, it requires functionalities that will carry out such transformation in a much faster and more efficient way. BPM and the convergence of other exceptional tools make it possible for businesses to focus on process improvement as well as a faster transformation.
Closely looking at certain functionalities that stand out as notable business process management industry trends are the interoperability between systems and applications, and the implementation of RESTful API (Representational State Transfer Application Programming Interface) for achieving this interoperability. This, when combined with the BPM solutions offers businesses a chance to operate seamless and efficient processes. This significantly opens a multitude of opportunities to make the process effortless and spotless, simultaneously increasing the development initiative as well.
BPM trends have shown an impact on sectors like accounting and finance. This results from the need to be compliant with compliance policies and standards. Core processes such as invoice processing, financial reporting, and auditing have to be carried out accurately to ensure efficiency as well as compliance. This impacts the overall performance and service provided to the consumers.
A business’s BPM strategy not only aligns with goals and objectives but must also align with GRC (Governance, Risk, and Compliance) requirements. This is an ideal way to negate any potential risks that arise due to non-compliance. Hence, the convergence of BPM strategies along with GRC provides a comprehensive solution for process regulation. There is improved control and transparency, enabling data-driven decision-making.
Sustainability has been the talk of the town in every aspect of life today. The same can be witnessed in technology-driven business as well. Research by Business Wire reveals that around 85% of consumers prefer to buy products from companies that are environment-friendly. Currently, multiple organizations prioritize and ensure sustainability by monitoring and regulating the environmental impact that they create.
This is paving the way for Green BPM which offers businesses strategies and space to process sustainably. This includes inculcating eco-friendly practices and promoting transparency in operations. Sustainability can be ensured by evaluating two factors – The environmental impact and the resources and materials used for the processes. Some factors that can be evaluated –
Collaboration is an important factor that is making its space in BPM trends. Features that enable collaboration such as data sharing and communication channels are currently gaining relevance and will increase in momentum in the coming years. However, these communication facilities must not interfere with the work’s flow. Evolved BPM solutions ensure that unnecessary emails or notifications are not shared.
Chatbot integrated with BPM solutions removes redundant and mundane conversations and facilitates effective communication. Facilitating collaboration has gained more relevance since the pandemic, and has encouraged remote working. It created a demand for a seamless space where effective communication can be carried out, without interrupting the routine work.
Hyper-automation has been a real game-changer for businesses for a long time now. Automating business processes streamlines every stage and minimizes the chance of inefficiencies. Automation solutions can be incorporated with intelligent tools like RPA, AI, and no-code development, etc. Businesses rank process mining and automation tools as the BPM tools that will be leveraged by them to enhance business capabilities.
It significantly reduces manual involvement and automates repetitive and redundant tasks. Hyper-automation is a holistic solution that aids business teams in analyzing and enhancing processes more comprehensively. It makes it easy to identify issues and solve and adapt to changing requirements.
Just like how hyper-automation, AI, RPA, etc. solutions have been replacing process improvement methods like Six Sigma and bringing in new techniques such as process intelligence. Businesses are seen to be minimizing the usage of traditional improvement methodologies and instead invest in solutions that are equipped with advanced solutions. Business process management future trends show a steady increase in the adoption of process mining, process intelligence, and process discovery along with other BPM solutions.
Reliance on historical data is no longer in action. Today businesses strive for real-time monitoring of the processes. This helps them to be agile and adapt to growing needs in the market. Monitoring and enhancing business operations that render them with faster implementation as well. Real-time management of tasks enables minimizing downtime and control of processes from anywhere. This reduces the need to redesign projects from the initial stage and allows a faster recovery from the instant changes made.
Process automation and other intelligent solutions can process humongous amounts of data that must be captured and processed. This improves the demand for robust process analytics that will give insights into the performance and help make data-driven decisions. In the future, businesses will be keenly focusing on process analytics capabilities that will aid in providing much better control and monitoring over business processes.
The demand for solutions that optimize tasks and operations rises with the sole purpose of providing customer-oriented service. When processes are carried out smoothly and effectively, it significantly enhances customer satisfaction. Study shows a 70% increase in customer satisfaction levels when processes are efficient and seamless. Future business process management trends show an increased demand for customer-focused solutions.
For elevating business profit, operational efficiency has to be worked upon. This is why the digital transformation of your business process is crucial. In the coming more businesses will be looking forward to digitally transforming their processes, reducing resource investment made. BPM has always been that tool that has stood as a pillar for this transformation, consistently adapting new technologies.
Cflow is an AI-based BPM solution that offers a wide spectrum of solutions, helping businesses to be agile and scalable. With a robust workflow automation solution, driven by the influential solutions of AI, machine learning, and RPA, Cflow opens up a path of innovation and seamless development that is compliant and sustainable. As a dynamic automation and digital transformation enabler, Cflow is a fast-adapting solution based on several business needs.
Cflow’s BPM suite strengthens –
A wave of new technology comes with the potential to transform existing business solutions. BPM methodologies have evolved a great deal over many years and continue to evolve as new tech emerges. Based on complexities, the method used, and the resources, the leveraging of these newer solutions varies. Hence, it is important to keep track of the latest trends to keep the business growing and profitable. Cflow offers a BPM suite that accommodates the latest technologies into its functionalities. To give Cflow a try, sign up now.
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