Service Level Agreement (SLA) Approvals

Deliver consistent service quality management with streamlined SLA approval process

Why automate?

The most effective way of ensuring quality and timeliness of deliverables to customers and internal stakeholders is to approve SLAs in a timely fashion. You need to ensure that SLAs are reviewed and approved on time for maintaining realistic service commitments, and stay aligned with organizational goals. The SLA approval workflow comprises multiple steps that review their accuracy and feasibility, approve those that satisfy the preset conditions, and monitor compliance of SLAs. 

Organizations need to have a streamlined process for handling review and approval of SLAs to ensure that service commitments are realistic, achievable, and in sync with organizational goals. This is not possible when you follow manual methods for approving SLAs. Moreover, manual processes are ridden with delays, service disruptions, and miscommunications. Automation brings structure and efficiency into SLA approval workflows. Workflow automation is the way forward for enhanced efficiency of SLA approvals and for improving overall service quality management. 

How Cflow Can Help Automate the Process

Comprehensive SLA Submission

The custom forms in Cflow enable users to capture all important details of SLAs including information on service descriptions, performance metrics, and compliance requirements. This standardization facilitates a thorough review process.

Real-Time Tracking and Monitoring

Users get real-time visibility into the status of all SLAs by way of detailed reports on SLA activities. This visibility helps identify bottlenecks, track compliance, and deliver consistent service quality. 

Automated Review and Approval Workflow

Cflow routes SLAs to relevant stakeholders based on predefined criteria. The platform ensures that each SLA is reviewed by the appropriate personnel, reducing the risk of oversights and ensuring comprehensive evaluations.

Efficient Approval Process

Once reviews are complete, Cflow automates the approval process, notifying decision-makers and obtaining necessary sign-offs. This streamlines the approval process, reduces delays, and ensures that SLAs are approved promptly.

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“I’m really impressed with the support provided by Cflow. There has never been a time when they have kept me waiting. A product that is simple to use and a team that is smart and extremely fast are factors that help me feel reassured and confident.”

Ronald Tibay

Ronald Tibay

Senior IT Manager @ NutriAsia, Inc

“The WFH environment during the COVID-19 pandemic made it clear how inefficient our processes were. Cflow allowed us to digitize paper forms with automated workflows. If you can envision a tool for an online workflow, it can be done in Cflow!”

Stephanie Duncan

Stephanie Duncan

Registrar @ Freed-Hardeman University

“We are extremely liking CFlow. So far any issues that we’ve had once we contacted support they were able to help us resolve the issue. This has helped us take a paper process and replace it, faster and more streamlined now for us.”

Bradley Wilkins

Bradley Wilkins

Director of Technology @Hazel Park School

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