The claim settlement approval process is crucial when it comes to customer satisfaction. The faster and more accurately the claims are settled, the deeper the customer’s trust. This process navigates through different stages such as reviewing the claim, assessing the extent of coverage, and determining the payout amount. The claim settlement has to be fair as well as error-free.

Traditional methods of settlement processing have been bound by inefficiencies, resulting in delayed settlement processes. This can have a grave impact on the customer experience. Manual processes lead to errors and delays in the processing, leading to bottlenecks. This will finally result in damaging the company’s reputation. 

Workflow automation is an apt solution that will eliminate all these inefficiencies in the process. The automated process smoothly navigates the process from one stage to the other with preset rules, removing any chances of bottlenecks. This way policyholders are met with their demands and expectations at the right time.